There are three ways that you can initiate a video (or audio) conference call from within your browser. First of all, be sure that you have your webcam and headset connected, (you can use the internal speakers and microphone from your computer, but the quality is generally better with a headset).


**Please note that our Video service is optimized for Google Chrome. Currently Video calling is not available on smart phone or tablet devices.**

Don't have Chrome or prefer not to use it? No problem, just download our Windows or Mac app via the 'download apps' option in the menu on the top right of your account.


On the homepage of your account click 'Start' to initiate an on-demand conference call to begin right away. Select 'Internet' on the next screen to initiate your conference via computer. You will arrive in your Online Meeting Room. The first time you do this you will be prompted to "allow" your system to access your webcam and microphone.



The first caller in a video conference will hear hold music. Once at least one other participant arrives this music will stop and you will hear each other.

Note that your webcam — and the webcams of any other web-based participants — will be OFF by default. You’ll have to click on the Video button in the toolbar at the top in order to activate your webcam. Participants would do the same to activate their own webcams, where applicable.




If you have scheduled your conference, you can log in to your account at the planned start time and click on 'Join Now' to access your video conference. You can access a scheduled call up to 15 minutes before the scheduled start time.






An on-demand video conference call can also be initiated by pasting your unique conference URL into your web browser. If you are not already logged into your account, you will be prompted to log in once the link has been opened in your browser.

This link can be found at the top of your account Home page. Simply click on the 'Copy call information' button to add this information to your clipboard. You can then paste this into an email or text message to send to participants.