Updated: How do I manage my mute modes on FreeConference.com?


There have been a few changes that were made to the 3 basic mute modes on the platform to enhance the online meeting room. Here were the 3 mute modes previously:


Conversation Mode: Default mode where all participants may speak, mute or unmute themselves by pressing *6, or the mute/unmute button if they called in online.

Q&A Mode: All participants are muted and have the ability to unmute themselves individually by pressing *6, or the mute/unmute button if they called in online.

Presentation Mode: All participants are muted and can only be unmuted by the moderator.


This article is to explain the changes that have been made for these 3 mute modes on your online meeting room.


Conversation/Collaboration mode


Essentially, no changes have been made on Conversation Mode, this is the default mode where all callers can be heard.


The following features are active in Conversation/Collaboration mode:

  • All participants can be heard, joining the conference unmuted as default

  • All participants have full access to:

  • Activate their webcam

  • Share their screen

  • Upload/download a document

  • Present a document

  • Use the whiteboard/Annotation tool

  • Use text chat


Q & A/Classroom mode


We made changes with online classes, prayer meetings, company meetings, or training sessions in mind. Any small to midsize groups where interaction is important, but only those you have chosen to present will be able to share any content. Like the older format all participants join the conference muted, but can unmute themselves and have restricted access to all sharing tools.


The following features are active in Q&A/Classroom mode:

  • All participants join the conference muted as default & can unmute themselves

  • All participants have full access to:

  • Activate their webcam

  • Raise their hand

  • ONLY moderators will be able to:

  • Share their screen

  • Upload/download/delete a document

  • Present and navigate through a document

  • Use the whiteboard/Annotation tool

  • Use text chat


Presentation/Webinar mode


This mode is where you will notice the most change, for any medium to large conference with up to 100 participants, only one or a few presenters on the conference won’t get interfered. Once you switch to this mode, all tiles from non-moderators would also leave the screen, similar to a webinar. To unmute other callers, switch to another mode or unmute individual participants.


The following features are active in Presentation/Webinar mode:

  • Waiting Room active - the conference will not begin until the moderator joins

  • All participants join the conference muted as default & can NOT unmute themselves

  • Name announce and chimes are off

  • ONLY moderators will be able to:

  • Activate their webcam

  • Share their screen

  • Upload/download/delete a document

  • Present and navigate through a document

  • View full participant list

  • Use the whiteboard/Annotation tool

  • Use text chat


Where can I change my mute modes?


You can still change it under Settings -> Moderator Controls, where you will see most of the explanation above when you make your changes.


Now you can also change it to individual calls when you schedule them, it will be underneath the agenda section on the right: 


Can I change my mute mode during the call?


No, you can not change between the 3 mute modes during your online meeting.


To toggle the mute mode on your phone conference, the steps remain the same, the moderator dials *7 to change it.