In the Greetings section of the Admin portal, you will be able to manage the audio files for your Custom Greeting/s. 


In most cases, an organization will have one greeting for all custom numbers. However, if you have custom numbers in different regions, where you need a message in another language for example, then you can upload them here.


Request a professionally recorded custom greeting


  • If you would like us to record a new greeting for your already existing custom number/s, just open a ticket or send a request to support@callbridge.com with your preferred greeting, any pronunciation notes and the locale/number you want it add it to.

  • If you don't yet have a custom number, please see the following support article for instructions on how to add one: Managing Your Custom Dial-In Numbers



Add a new custom greeting


  • Ensure your audio file is recorded in the mp3 format.

  • Choose the locale of the greeting. (for example, choosing en-US means that the set of prompts that accompanies your greeting has an American US voice and wording. There are currently four choices:  en-US, en-GB, en-AU, and en-DE. You may have only one greeting per locale.

  • Drag and drop the audio file into the specified area or upload it from your files.


You may delete and upload a new greeting at any time. It will be effective immediately after saving. If you delete a greeting all together, it will be replaced by the standard Callbridge greeting.

 

Remember: Your custom greeting will only play on your custom number(s). Any additional dial in numbers that are part of a subscription plan will play the standard greeting.


Account administrators are able to add additional custom numbers. Read more about that here: Managing Your Custom Dial-In Numbers