Request a professionally recorded custom greeting

  • If you would like us to record a new greeting for your already existing custom number/s, just open a ticket or send a request to with your preferred greeting, any pronunciation notes and the locale/number you want it add it to.

  • If you don't yet have a custom number, please see the following support article for instructions on how to add one: Managing Your Custom Dial-In Numbers

Add a new custom greeting

  • Ensure your audio file is recorded in the mp3 format.

  • Open a ticket or send a request to with your audio file


Remember: Your custom greeting will only play on your custom number(s). Any additional dial in numbers that are part of a subscription plan will play the standard greeting.

Account administrators are able to add additional custom numbers. Read more about that here: Managing Your Custom Dial-In Numbers