You can merge two calls together to create a 3-way call. To do this, you need to have two calls active — one on hold and one in progress.
Start a second call
You can get a second call in one of two ways:
- Receive an incoming call while already on a call. The first caller is placed on hold.
- Add a call manually by clicking the ellipsis menu (⋯) in the call controls and selecting Add Call. Dial a number or select a contact. The original caller is placed on hold while the second call connects.
Merge the calls
Once you have one call active and one on hold:
- Click the ellipsis menu (⋯) in the call controls.
- Select Merge calls.
Note: The Merge option is only available in the ellipsis menu when you have two calls — one active and one on hold. It is otherwise greyed out.
Unmerge a 3-way call
To unmerge, click 'Unmerge' in the ellipsis menu. The calls will return to their previous state.
Note: Merged calls are limited to 3 participants.