Using your Soft Phone
You can make calls from the phone on your computer or mobile device. Supported platforms: Windows, Mac, Google Chrome, Microsoft Edge, iOS, Android ...
Wed, 6 May, 2026 at 9:35 AM
During an active call, you can control your microphone and audio output using the call controls. Mute and unmute your microphone Click or tap the micro...
Wed, 6 May, 2026 at 9:45 AM
You can place an active call on hold at any time during the call. Put a call on hold During an active call, click or tap the pause icon (⏸) in the...
Wed, 6 May, 2026 at 9:46 AM
You can listen to and manage your voicemails from the Calls section of the phone. Listen to a voicemail Click Calls in the top navigation bar. Click ...
Tue, 5 May, 2026 at 2:03 PM
During an active call, you can transfer the caller to another person using either a blind or attended transfer. Blind transfer connects the caller to th...
Tue, 5 May, 2026 at 1:00 PM
You can merge two calls together to create a 3-way call. To do this, you need to have two calls active — one on hold and one in progress. Start a second...
Tue, 5 May, 2026 at 1:24 PM
If you're signed in to more than one device, you can move an active phone call from one device to another without hanging up. For example, you can start...
Thu, 20 Aug, 2026 at 11:10 AM
Park Slots let you place an active call into a shared holding spot so it can be picked up again — by you or by a colleague — from any device. This is differ...
Wed, 17 Jun, 2026 at 7:32 AM